Customer Testimonials
Customer Testimonials: The Datamax Experience in Their Own Words.
This is what we mean by “Creating Raving Fans.” Explore customer testimonials that highlight the remarkable experiences others have working with Datamax. Through post-service surveys, conversations, and online feedback, we’re sharing their honest experiences and the ways we’ve worked together to achieve results.
Testimonials
“We have always been very pleased with the services they provide. The reason we continue to use them is superior service. If a problem arises, one call or email and we are taken care of. Technicians are expedient and knowledgeable, repairing issues with minimal downtime. [T-0373]
Christopher
Education
"I wanted to express my praise for the service call by Beate. This is my second time working with her and she is the consummate professional. Her attention to detail, work ethic, and knowledge were impressive to say the least. She is definitely a “keeper”. [T-0739]
Robin
Education
"Tim was so knowledgeable and courteous! I gave him problems he had never seen before and he fixed every one! I called Jeff to say how very pleased I was with Tim. I just wanted you to hear one of the compliments about your exemplary employee. Tim made my day yesterday!! [T-0740]
Lisa
Finance
"The solution recommended has exceeded our expectations and continues to meet our needs as we grow. Staff is friendly and always willing to help, with dedication to ensure we are more than satisfied. Our relationship has been very beneficial in helping us grow and meet our goals. [T-0353]
Randy
Education
"We have been very pleased with our Konica copier. We appreciate the ease of reporting a problem and the prompt reply and performance of service technicians. It has been a blessing to receive supplies promptly and have the count gathered each month. We have used Datamax for years and will turn to them again. [T-0356]
Julie
Non-Profit Church
"Curtis and Steven provided exceptional customer service. They swiftly assessed our urgent need and implemented effective solutions. Their attention and persistence exceeded basic service, ensuring every aspect was addressed so we could print cleanly and professionally. Their professionalism and expertise are truly commendable. [T-0737]
Alicia
Manufacturing
"They have exceeded our expectations with dependable equipment and prompt, polite service. They provided an option that was a perfect fit at a price we could afford, with quick service by knowledgeable staff and proactive support as we grow. We recommend them for quality products and excellent customer service. [T-0189]
Pamela
Non-Profit
"I wanted to let you know your service technician William is outstanding. He's professional and friendly, and takes time to do a thorough job on a call. I know that's basic customer service, but these days it's harder to come by, and I appreciate his attitude and attention to detail. [T-0728]
Sandra
Healthcare
"They provided information in a format we could easily compare, even against other companies—something their competitor would not do. They installed with a full team and stayed until everything was running correctly and understood. They have always been very responsive. We gladly recommend them for their excellent customer service. [T-0370]
Anita
Engineering
"We have nothing but accolades for the team on our new system. Jeff’s follow through and monitoring of ordering, delivery, and setup was important. The delivery and installation team were professional and a pleasure to work with, ensuring all needs were satisfied. We would highly recommend them. [T-0334]
Thomas
Real Estate
"The machine is working wonderfully. It’s been the consensus around here that when our server got hacked and we could not send or receive a fax or email, it was something we had to live with. But, Barry was able to get both he email and fax functions working. He was able to do what the IT department has been scratching their heads about for weeks. Thank you so much for the excellent service. [T-0449]
Georgia
Government
"The repairman was here 1 hour 10 minutes after I called to report the problem. He fixed it in a timely manner and it’s working great now. Thanks so much. Very, very, very quick service!!!! [T-0731]
Monica
Energy
"Their service has been consistently responsive and diligent, delivering a solution when a previous copier became unreliable. The contract includes toner, service, and usage-based copies at competitive rates, providing budget stability and flexibility for high-volume printing. [T-0349]
Bruce
Engineering
"We are still very satisfied with the services and support you and the team provide. You continue to exceed our expectations with excellent support and professional service, helping us meet our goals efficiently. We are grateful for the relationship and look forward to continuing it. [T-0029]
Janett
Education
"Calvin is always punctual and so knowledgeable, and patient with staff to explain how to help the copier work its best. Great suggestions that always work! He wants the best for us and does whatever he can for smooth transactions. That’s why we are so happy with our service rep. [T-0477]
D'Anna
Non-Profit Church
"We appreciate Shawn, our Technical Representative for several years. He immediately went to work, has always been professional, and his dedication is exemplary. He identified a driver upgrade, downloaded it, and gave detailed instructions. You should be very proud to have such a valuable employee. [T-0060]
Silvia
Education
This webpage contains a sampling of actual testimonials from customers who have experienced success and/or are enthusiastic regarding their relationship with Datamax. They provide information about individuals' experiences as to the point in time when they were provided. They have not been presented out of context nor reworded so as to distort individuals' experiences with Datamax. No one has been paid or incentivized to provide testimonials published herein.
What Creating Raving Fans® Looks Like in Real Life Scenarios.
Our mission of “Creating Raving Fans” is not about one exceptional moment. As witnessed by our testimonials, it is about building trust through consistent, reliable experiences.
For the Datamax team, this means:
- Fast and predictable service response and resolution
- Thoughtful consultation and relevant Discovery of solutions
- Clear, respectful communication from a local support person
- Taking ownership of issues until they are resolved
- Supporting customers in ways that make your daily operations easier
Datamax Delivers on What Matters Most to Clients.
Across more than 13,600 service surveys, and through in-depth analysis of over 3,000 comments shared by our NPS Promoters, a clear and consistent picture emerges of what defines the Datamax experience based on comments and mentions:
- Technician Performance & Professionalism (48.6% of service interactions)
- Problem Resolution (40.9% of service interactions)
- Customer Experience & Friendliness (39.8% of service interactions)
These are just a few samples of how we can serve your business.
If you are evaluating your current experience or want a clearer picture of what a more consistent partnership could look like, reach out to start a conversation about your current setup and “Discover” a better client experience.