ConnectCare

Print Connectivity Support Built to Keep Your Team Moving

ConnectCare provides the installation, training, and ongoing support your organization needs to get full value from its print technology — with one team handling it all.

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When Print Technology Doesn't Work, Neither Does Your Team

Most organizations invest in new print equipment and assume the job is done. But connectivity issues, untrained users, and a lack of ongoing support quietly drain that investment over time.

Common challenges include:

Devices installed but not properly connected to the network

Devices installed but not properly connected to the network

Workflows that don't align with how the business actually operates

Workflows that don't align with how the business actually operates

Users who only know how to print and copy — missing the full capabilities of the device

Users who only know how to print and copy — missing the full capabilities of the device

IT teams pulled into print support issues instead of higher-priority work

IT teams pulled into print support issues instead of higher-priority work

No single point of contact when problems arise

No single point of contact when problems arise
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ConnectCare Installation

Proper setup is the foundation of a functional print environment. ConnectCare covers device installation, driver configuration, and software enablement — so your equipment is connected and ready to perform from the start.

This removes the guesswork and eliminates early-stage issues before they become recurring problems.

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ConnectCare Training

Technology only delivers value when people know how to use it. ConnectCare provides hands-on training that walks users through the full functionality of their devices — including features most teams never discover on their own.

This helps reduce frustration, improve productivity, and build confidence with new equipment.

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ConnectCare Monitoring

ConnectCare includes remote device monitoring that keeps your print environment under continuous watch. This allows issues to be identified and addressed before they disrupt your operations.

Your team stays focused on their work. Datamax handles the monitoring.

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ConnectCare Ongoing Support

Support doesn't stop after installation. ConnectCare provides ongoing remediation, application support, and unlimited help desk access — giving your team a reliable resource whenever questions or issues come up.

One Program. One Team. No Gaps in Support.

ConnectCare is built on a straightforward principle: the team that installs your equipment should also be responsible for keeping it running and making sure your people know how to use it. At Datamax, “connecting” is a fundamental component of what we do. We connect technology, but most importantly, we connect with our customers – ensuring uninterrupted access to the right Datamax resources and people.

That means:

  • Installation, training, and support are all managed by the same Datamax team.
  • Your IT staff is freed from print-related interruptions.
  • Users receive guidance that goes beyond basic printing and copying.
  • Issues are handled through a single, coordinated support structure.
  • Accountability stays with one provider — not spread across multiple contacts.
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Is ConnectCare the Right Fit for Your Organization?

ConnectCare is a strong fit for organizations that:

  • Have experienced connectivity issues after equipment deployment.
  • Want users to take full advantage of available print technology.
  • Need to reduce print-related demand on internal IT staff.
  • Prefer a single point of contact for all support needs.
  • Are investing in new equipment and want to protect that investment from day one.

It may not be necessary for organizations with dedicated in-house print support teams or minimal connectivity complexity.

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Backed by Decades of Connectivity Experience.

Datamax has been supporting print environments across Texas and Arkansas for over 60 years. ConnectCare reflects that accumulated knowledge — built around the real challenges organizations face when technology and people don't align.

  • More than six decades of office technology experience.
  • Established presence across Texas and Arkansas.
  • Dedicated ConnectCare team with deep technical and training expertise.
  • Long-term relationships with regional organizations across industries.

ConnectCare is not a bolted-on service. It is a core part of how Datamax supports its customers.

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Getting Started with ConnectCare.

The process begins with a review of your current print environment — how devices are connected, how workflows are structured, and where your team needs the most support.

From there, the process includes:

  • Assessment of current connectivity and training gaps.
  • Device installation and full configuration.
  • User training tailored to your team and workflows.
  • Remote monitoring setup and ongoing support activation.
  • Help desk access and continued remediation as needs arise.

Your local Datamax team manages the process from start to finish.

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How To Get Started

Step 1

Schedule a Conversation

You meet with a Datamax specialist who listens first and gathers information about your environment and goals.

Step 2

Assess and Analyze

Our team will evaluate devices, workflows, service history, print volumes, security posture, and cost structure.

Step 3

Deliver Clear Recommendations

We review your environment so conversations stay focused and productive. Then, you get practical, tailored guidance with clear next steps.

Step 4

Review Performance Regularly

Our team will regularly conduct strategic reviews of your custom strategy and help your business maintain hyper focus on service performance, technology features and capabilities, and your return on technology investment.
Schedule Your Discovery Assessment

FAQ

What is ConnectCare?

ConnectCare is Datamax's support program for print connectivity, device installation, and user training. It provides a single point of contact for all copier and printer support needs.

Who is ConnectCare for?

ConnectCare is designed for organizations that want their printing environment to work reliably — and want their people to actually know how to use it.

What does ConnectCare include?

ConnectCare covers device and driver installation, software setup, remote monitoring, ongoing remediation, application support, and unlimited help desk access.

How does ConnectCare reduce the burden on our IT team?

By providing a dedicated external support resource for print connectivity and training, ConnectCare frees your internal IT staff to focus on higher-priority responsibilities.

Does ConnectCare provide ongoing support or just initial setup?

Both. ConnectCare is designed to support your environment beyond the initial installation — including proactive monitoring, remediation, and continued training as needs evolve.

Ready to Get More from Your Print Technology

ConnectCare gives your organization the installation, training, and ongoing support it needs to maximize every piece of equipment — without adding to your IT team's workload.

Connect with Datamax to learn how ConnectCare can support your environment. Our team will walk you through what's included and what the right starting point looks like for your organization.