ImageCare

ImageCare: Copier Repair Service That Gets It Right the First Time

ImageCare delivers fast response, first-call resolution, and a five-year written guarantee so equipment issues get resolved quickly and your team gets back to work.

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When Equipment Breaks Down, Every Hour Counts

Copiers and printers are essential to daily operations. They are also machines — and machines break down. When they do, most service experiences involve waiting on a technician, multiple visits to resolve the same issue, and no clear accountability when things go wrong.

Common frustrations include:

Slow response times that leave equipment out of service for hours or days.

Slow response times that leave equipment out of service for hours or days.

Technicians who diagnose the problem but can't resolve it on the first visit.

Technicians who diagnose the problem but can't resolve it on the first visit.

Coverage gaps that result in unexpected costs for parts or supplies.

Coverage gaps that result in unexpected costs for parts or supplies.

No formal guarantee that equipment will perform as expected.

No formal guarantee that equipment will perform as expected.

Service providers without local presence or local decision-making authority.

Service providers without local presence or local decision-making authority.
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ImageCare Response

When equipment goes down, speed matters. Datamax responds on-site to local emergency service calls within an average of 5 hours — with most calls responded to and completed in under 4 hours.

You are not waiting on a call center or a technician dispatched from out of region. You are working with a local team that moves fast.

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ImageCare First-Call Resolution

Datamax resolves nearly 95% of all equipment repairs on the first visit. That means less downtime, fewer follow-up appointments, and faster return to normal operations.

First-call completion is not a marketing claim. It is a tracked metric — and one Datamax takes seriously.

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ImageCare Comprehensive Coverage

ImageCare covers all parts, labor, toner, and operating supplies under a single agreement. There are no hidden costs or unexpected charges when something breaks or wears out.

This simplifies budgeting and removes the friction of managing service costs as a variable expense.

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ImageCare Preventative Maintenance

ImageCare includes proactive maintenance designed to identify and address issues before they become failures. Equipment is inspected and serviced on a regular basis to maximize uptime and extend operational life.

Prevention costs far less than unplanned downtime.

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ImageCare Guarantees

If equipment cannot be restored to proper working order, Datamax will provide a free loaner — and replace the equipment entirely if needed, at no charge. Datamax-leased equipment can also be upgraded to a similar or larger capacity model without penalty.

Every ImageCare agreement is backed by a five-year written satisfaction guarantee.

Local Service. Measurable Results. A Guarantee in Writing

ImageCare is built around a straightforward commitment: fast, local service that resolves issues the first time — backed by data and guaranteed in writing.

That means:

  • Local technicians with local decision-making authority — no waiting on approvals from outside the region.
  • Tracked first-call completion rates that hold the service team accountable.
  • A 93.2 Net Promoter Score maintained since 2012 across nearly 13,600 client survey responses.
  • Canon ATSP certification — the manufacturer's highest standard for service training.
  • A five-year written agreement that puts Datamax's commitment on the record.

This is not a standard service contract. It is a documented, measurable standard of service that Datamax has earned — and continues to maintain.

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Is ImageCare the Right Fit for Your Organization?

ImageCare is a strong fit for organizations that:

  • Depend on copiers and printers to support daily operations.
  • Have experienced slow response times or repeat service visits from previous providers.
  • Want comprehensive coverage without unexpected costs.
  • Value written guarantees and measurable service commitments.
  • Prefer working with a local team rather than a national service provider.

It may not be necessary for organizations with very low print volume or minimal equipment complexity.

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A Service Standard Built Over Decades

Datamax has been servicing office equipment across Texas and Arkansas for more than 60 years. ImageCare reflects that experience — and the operational infrastructure needed to back it up.

  • More than six decades of equipment service experience in Texas and Arkansas.
  • Canon ATSP certification maintained for 17 consecutive years in the Dallas/Fort Worth market.
  • NPS of 93.2 maintained since 2012, based on nearly 13,600 client survey responses.
  • Local service teams in every market Datamax serves.
  • Five-year written guarantee on every ImageCare agreement.

The data reflects a standard that has been built and sustained over time — not a promise made at the point of sale.

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Getting Started with ImageCare

The process begins with a conversation about your current equipment, service history, and operational needs. This helps structure an ImageCare agreement that provides the right level of coverage for your environment.

The process includes:

  • Review of current equipment and any existing service challenges.
  • ImageCare agreement structured around your devices and coverage needs.
  • Technician introduction and preventative maintenance scheduling.
  • Ongoing service, monitoring, and first-call resolution under written agreement terms.

Your local Datamax team manages the process and remains your single point of contact throughout.

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How To Get Started

Step 1

Schedule a Conversation

You meet with a Datamax specialist who listens first and gathers information about your environment and goals.

Step 2

Assess and Analyze

Our team will evaluate devices, workflows, service history, print volumes, security posture, and cost structure.

Step 3

Deliver Clear Recommendations

We review your environment so conversations stay focused and productive. Then, you get practical, tailored guidance with clear next steps.

Step 4

Review Performance Regularly

Our team will regularly conduct strategic reviews of your custom strategy and help your business maintain hyper focus on service performance, technology features and capabilities, and your return on technology investment.
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FAQ

What is ImageCare?

ImageCare is Datamax's equipment service program providing comprehensive repair coverage, preventative maintenance, and guaranteed response times for copiers and printers.

What does ImageCare cover?

ImageCare covers all parts, labor, toner, and operating supplies — excluding paper and staples.

How fast does Datamax respond to service calls?

Datamax responds on-site to local emergency service calls within an average of 5 hours, with most calls responded to and completed in under 4 hours.

What is the Five-Year Total Satisfaction Guarantee?

ImageCare agreements are guaranteed in writing for five years. If you are not satisfied with device performance, reliability, or quality within the first 90 days, you can cancel without penalty.

What happens if my equipment cannot be repaired?

If Datamax cannot maintain your equipment in good working order, it will be replaced at no charge.

How does Datamax measure service quality?

Datamax captures feedback after every service call using the Net Promoter Score system. Since 2012, Datamax has maintained an NPS of 93.2 across nearly 13,600 client survey responses.

Ready for Copier Service That Gets It Right the First Time?

ImageCare gives your organization fast response, first-call resolution, and a five-year written guarantee — backed by a service record that speaks for itself.

Connect with Datamax to learn how ImageCare can support your equipment and your team. We will walk you through your coverage options and next steps.