ClientCONNECT

Simplify Your Datamax Account Management with ClientCONNECT.

ClientCONNECT, powered by e-Info, gives you secure, real-time access to your service activity, equipment, and account information. Manage everything in one place and take control of your copiers and office technology without delays.

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What Is ClientCONNECT (e-Info)?

ClientCONNECT, powered by e-Info, is your secure online portal for managing your Datamax account in one place.

Instead of calling, emailing, or tracking down information, you can access everything you need quickly and efficiently.

From submitting service requests to checking order statuses, ClientCONNECT gives you direct access to your account, equipment, and service activity anytime you need it.

Why Should You Use the ClientCONNECT Portal?

Managing your copiers and office technology should be simple. ClientCONNECT is designed to reduce effort, save time, and give you better visibility into your account.

With ClientCONNECT, you can:

Submit service requests without re-entering equipment details.

Submit service requests without re-entering equipment details.

Enter meter readings quickly and accurately.

Enter meter readings quickly and accurately.

Order supplies and track delivery status.

Order supplies and track delivery status.

Monitor service activity in real time.

Monitor service activity in real time.

Access account and billing information instantly.

Access account and billing information instantly.

How Does ClientCONNECT Make Your Business Run More Efficiently?

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Save Time on Everyday Tasks

You no longer need to enter the same information multiple times. Your account and equipment details are already stored, making requests faster and easier.

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Get Real-Time Visibility

You can check the status of service calls, supply orders, and account activity at any time. This reduces uncertainty and helps you stay informed.

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Reduce Friction in Service Requests

Submitting multiple requests for different devices is simple. You can manage everything in one place without repeating steps.

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Navigate Everything from One Dashboard

ClientCONNECT provides a clear, organized dashboard so you can quickly find what you need and take action.

Track and View Service History

Stay informed about your service activity:

That means:

  • View pending, scheduled, and dispatched service calls.
  • Search previous service history.
  • Track what has been completed and what is in progress.
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Account Summary

Understand your financial and account status:

  • View invoice history.
  • Check account and credit status.
  • Monitor credit limits and aging reports.
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Access Meter Summary Quickly

Keep your billing accurate and up to date:

  • View due meter readings.
  • Access meter reading history.
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Order Summaries, Details for Consumables

Track your supply orders from start to finish:

The process includes:

  • View new, shipped, and completed orders.
  • Check backorders and cancellations.
  • Monitor order progress in real time.
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View All Equipment on Record With Datamax

Stay organized across your entire print environment:

  • View all equipment on record.
  • Identify equipment under contract.
  • See non-contract devices in your environment.
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How To Get Started

Step 1

Schedule a Conversation

You meet with a Datamax specialist who listens first and gathers information about your environment and goals.

Step 2

Assess and Analyze

Our team will evaluate devices, workflows, service history, print volumes, security posture, and cost structure.

Step 3

Deliver Clear Recommendations

We review your environment so conversations stay focused and productive. Then, you get practical, tailored guidance with clear next steps.

Step 4

Review Performance Regularly

Our team will regularly conduct strategic reviews of your custom strategy and help your business maintain hyper focus on service performance, technology features and capabilities, and your return on technology investment.
Schedule Your Discovery Assessment

Get Started with ClientCONNECT

If you are not currently using ClientCONNECT, now is the time to simplify how you manage your account. Registering is quick, and once you are set up, you will have immediate access to the tools and information you need to stay in control of your print environment.