Copier Service First Call Completion (FCC).
You need to get back to work, not wait for the copier repair guy to come back the next day or next week. Datamax aims to fix it on the first call.
Our Goal: Repair Your Equipment On The First Call.
The ability to respond quickly is only the first step. The true measure of a service company's supportability (and how to create Raving Fans) is to be able to diagnose and repair an issue without having to come back. How important is this to our customers? Our service techs aren't encouraged to get to as many service calls as they can. Their incentive is to fix the problem on the first call.
If you require immediate assistance, please call:
Arkansas
Dallas / Fort Worth
East Texas
91.2%
Area: Arkansas Statewide
5 Year Average First Call Completion Percentage.
First Call Completion isn’t just a service metric — it’s a direct reflection of expertise, preparation, and commitment to your business. Over the last five years, our consistently high First Call Completion % has meant:
- Fewer disruptions,
- Faster resolutions, and
- Less downtime for our customers.
When our technicians arrive, they come prepared with the training, tools, and resources to solve issues the first time — because your team shouldn’t have to wait for a return visit to get back to business.
91.2%
Area: Little Rock Metro
5 Year Average First Call Completion Percentage.
First Call Completion isn’t just a service metric — it’s a direct reflection of expertise, preparation, and commitment to your business. Over the last five years, our consistently high First Call Completion % has meant:
- Fewer disruptions,
- Faster resolutions, and
- Less downtime for our customers.
When our technicians arrive, they come prepared with the training, tools, and resources to solve issues the first time — because your team shouldn’t have to wait for a return visit to get back to business.
91.2%
Area: Dallas/Fort Worth
5 Year Average First Call Completion Percentage.
First Call Completion isn’t just a service metric — it’s a direct reflection of expertise, preparation, and commitment to your business. Over the last five years, our consistently high First Call Completion % has meant:
- Fewer disruptions,
- Faster resolutions, and
- Less downtime for our customers.
When our technicians arrive, they come prepared with the training, tools, and resources to solve issues the first time — because your team shouldn’t have to wait for a return visit to get back to business.
91.2%
Area: East Texas
5 Year Average First Call Completion Percentage.
First Call Completion isn’t just a service metric — it’s a direct reflection of expertise, preparation, and commitment to your business. Over the last five years, our consistently high First Call Completion % has meant:
- Fewer disruptions,
- Faster resolutions, and
- Less downtime for our customers.
When our technicians arrive, they come prepared with the training, tools, and resources to solve issues the first time — because your team shouldn’t have to wait for a return visit to get back to business.
Contact Datamax to Learn More About Our Service Approach.
How does your current service provider stack up against these numbers? Contact or team to learn more about bringing this level of service to your organization. Explore our managed print services or contact us to review your copier service experience.