Key Metrics

Copier Service Response (+) Resolution.

Our Total Resolution Time is Always the Target.

Fast Response Means Little Without Rapid Resolution.

Datamax technicians don’t just aim for fast. We aim for resolved. Datamax has invested 19.7 thousand hours and $1M in technical training to enhance our service delivery responsiveness. While other providers may boast response time numbers, we match speed with expertise to get your print environment back up and running while others are still on their way to help.

If you require immediate assistance, please call:

3:57 hours

Area: Arkansas Statewide

5 Year Average Response (+) Resolution Time.

Response time matters—but resolution is what keeps your business running. Over the last five years, our consistently high Resolution Target performance has delivered:

  • More issues resolved successfully,
  • Less recurring downtime, and
  • Greater productivity for your team.

Behind these results is a team of highly trained technicians with the advanced skill sets, diagnostic expertise, and resources needed to solve complex issues efficiently. We don't measure success by how quickly we arrive—we measure it by how effectively we restore your business operations.

Tools
Training
Target

3:57 hours

Area: Little Rock Metro

5 Year Average Response (+) Resolution Time.

Response time matters—but resolution is what keeps your business running. Over the last five years, our consistently high Resolution Target performance has delivered:

  • More issues resolved successfully,
  • Less recurring downtime, and
  • Greater productivity for your team.

Behind these results is a team of highly trained technicians with the advanced skill sets, diagnostic expertise, and resources needed to solve complex issues efficiently. We don't measure success by how quickly we arrive—we measure it by how effectively we restore your business operations.

Tools
Training
Target

3:57 hours

Area: Dallas/Fort Worth

5 Year Average Response (+) Resolution Time.

Response time matters—but resolution is what keeps your business running. Over the last five years, our consistently high Resolution Target performance has delivered:

  • More issues resolved successfully,
  • Less recurring downtime, and
  • Greater productivity for your team.

Behind these results is a team of highly trained technicians with the advanced skill sets, diagnostic expertise, and resources needed to solve complex issues efficiently. We don't measure success by how quickly we arrive—we measure it by how effectively we restore your business operations.

Tools
Training
Target

3:57 hours

Area: East Texas

5 Year Average Response (+) Resolution Time.

Response time matters—but resolution is what keeps your business running. Over the last five years, our consistently high Resolution Target performance has delivered:

  • More issues resolved successfully,
  • Less recurring downtime, and
  • Greater productivity for your team.

Behind these results is a team of highly trained technicians with the advanced skill sets, diagnostic expertise, and resources needed to solve complex issues efficiently. We don't measure success by how quickly we arrive—we measure it by how effectively we restore your business operations.

Tools
Training
Target

Looking For a Copier and Print Service Provider With a Resolution Target?

Contact the Datamax team and we’ll get you started.