Managing Workflow Feel Like Herding Cats? Consider a Technology Assessment
"A thorough technology assessment – significantly more than a simple walk through – is designed to provide accurate insi …
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Change Management Method Takes the Fear Out of Large Copier/MFP Fleet Onboarding
“Changing out vendor solutions means dealing with challenges and attitudes I’d rather avoid... There's got to be a bette …
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Key Ingredients For Improving Total Cost of Ownership of Your Corporate Print Fleet
"My current vendor takes no ownership of my total cost of ownership." - Jim S., CFO" My great aunt’s Cajun gumbo maximiz …
The Strategic Partnership Review — Ensuring Hyperfocus on Key Account Management
"Account reviews only occur when I scream for a persistent problem to be resolved." - Bennett F., IT Director." Account …
Does Your Technology Partner Offer an Invoicing Strategy You Can Hang Your Hat On?
“Understanding, auditing, and correcting our invoicing wastes a ton of time — mine.” — Katie A., Purchasing Manager." An …
Partnership: The Keystone to Key Account Management of Print Fleets
“How can I create - or run - a game plan if I can’t even reach my account manager?”— Lauren R., Office Administrator" In …
Discover, Understand, and Manage Your Print Spend From Contract Beginning to End
“Our current vendor has done very little to help us manage our print spend from day one.” — Frank K., COO" Soon after Pr …
Upsize, Downsize, Synthesize: The Chemistry of Right-Sizing Your Corporate Print Fleet
“Our fleet, our workflows, and our costs are a cluster.” – Mary B., Office Administrator." There’s a certain chemistry i …
The 3 'I's of Proactive Service: Ensuring Dominion Over the Domino Effect
"Before you begin asking “When can I expect a technician” and “When will my issue be resolved,” a few key questions will …
Avoid the Great Divide Between Service Level Expectations and Reality
"As the landscape changes, so do business needs. It’s a technology partner’s obligation to maintain an open dialogue, to …
