How Can Schools Reduce the IT Burden of Managing Printers and Copiers?
One of the easiest printer problems for IT to handle is the one that never reaches them. That requires moving from a rea …
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Canon Smart Services: Smarter Device Management and Proactive Copier Support
"Canon's latest Smart Services enhancements use remote connectivity, proactive device management, automated firmware upd …
Smarter Print Management Starts Here: The Strategic Advantage of Installing Printanista Up Front
"Instead of starting your engagement with “Let’s figure out what you have,” you start with “Here’s exactly what’s going …
5 Service Areas Key Accounts Must Expect Full Visibility and Visual Results
“Since the burden of requesting service is mine, my vendor isn’t managing much — let alone my account.” — Jene T., IT Di …
The 3 'I's of Proactive Service: Ensuring Dominion Over the Domino Effect
"Before you begin asking “When can I expect a technician” and “When will my issue be resolved,” a few key questions will …
Avoid the Great Divide Between Service Level Expectations and Reality
"As the landscape changes, so do business needs. It’s a technology partner’s obligation to maintain an open dialogue, to …
Is it Time to Revamp Your Managed Print Game Plan?
"Specific print management solutions provide various levels of control and can help business owners of all-sized organiz …
A Real Gem: Minimize Copier Obsolescence with Canon's Unified Firmware Platform
"The Unified Firmware Platform allows for version upgrades, including added functionality, to existing models in a same …
14 Questions to Get Your Print Spend Under Control
Most businesses don't know what they don't know when it comes to printing and copying." Getting the right mix of office …
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Advanced Service Training Certifications: Are They Relevant or Just Chatter?
"The study found that seventy-four percent (74%) of employees felt they were asked to do things on the job for which the …
