Customer Service: The Strategic Partnership Review
"The partnership review is a long-term strategy that goes beyond a traditional account review." Ongoing customer relatio …
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The Partnership Review — Account Management Is Not Part Time.
"A Partnership Review is not just tactical; it's strategic." Account Review, Quarterly Business Review (QBR), Business R …
Brave New Digital Production Print Workflow
"Ascend to extraordinary heights with audacious new digital production print workflow and output management solutions." …
Copier Uptime: 9 Steps to Keep Your Office Up and Running
"Copiers break and need to be repaired. Here are 9 ways we ensure maximum uptime for your copiers and other office equip …
Creating Raving Technology Fans – Our Four Word Formula
"Does your technology partner have a formula for ensuring you become a technology FANATIC every step of the way?" Today …
The Duck Dive—How to Survive Your Mounting Wave of Paper Documents
"The duck dive is an essential part of being a competent surfer. But your style better be on point. Did you know its tec …
Advanced Service Training Certifications: Are They Relevant or Just Chatter?
"The study found that seventy-four percent (74%) of employees felt they were asked to do things on the job for which the …
Questions to Ask Your Next Office Equipment Provider, Part 2
"Is your partner strategic or tactical? You want a partner who keeps on top of changing technology trends and can adapt …
Set Yourself Free: Stop Managing Your Copiers (and Printers)
"Your managed print provider (we prefer to think of this as managed services “partner”) can help show you ways to reduce …
Crucial Questions to Ask Your Next Office Equipment Provider, Part 1
"There are no stupid questions (though we’ve all heard some stupid answers before!)." When it comes to deciding who to p …
