The Partnership Litmus Test: 8 Things That Influence a Higher Return on Technology Investment
"Achieving a high return on technology investment can greatly be enhanced by finding a partner who is focused on a custo …
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Is Your Copier Provider All-In On Service?
"You don't have to settle for poor copier repair and maintenance services." Ever been to a restaurant and request someth …
There is a Copier Service Pot of Gold at the End of the Rainbow
"Finding a service company that combines excellent copier service support and expertise at a reasonable price feels like …
Crystal Clear Communication: THE Key to Successful Copier Service
"Clear communications sets expectations, leads to successful projects, and improved financial performance. Here's our co …
Customer Service: The Strategic Partnership Review
"The partnership review is a long-term strategy that goes beyond a traditional account review." Ongoing customer relatio …
The Partnership Review — Account Management Is Not Part Time.
"A Partnership Review is not just tactical; it's strategic." Account Review, Quarterly Business Review (QBR), Business R …
Creating Raving Technology Fans – Our Four Word Formula
"Does your technology partner have a formula for ensuring you become a technology FANATIC every step of the way?" Today …
Advanced Service Training Certifications: Are They Relevant or Just Chatter?
"The study found that seventy-four percent (74%) of employees felt they were asked to do things on the job for which the …
Speed of Service Equals Copier Uptime Equals Better Productivity
"When office equipment experiences downtime, so does your office. Accurate, fast service puts you and your equipment bac …
So How Do You Know They've Really Got "IT" Covered?
"The truth is, “offering IT all” does not guarantee one can responsively “cover IT all.” From single-source to one throa …
