Smarter Print Management Starts Here: The Strategic Advantage of Installing Printanista Up Front
"Instead of starting your engagement with “Let’s figure out what you have,” you start with “Here’s exactly what’s going …
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5 Service Areas Key Accounts Must Expect Full Visibility and Visual Results
“Since the burden of requesting service is mine, my vendor isn’t managing much — let alone my account.” — Jene T., IT Di …
The 3 'I's of Proactive Service: Ensuring Dominion Over the Domino Effect
"Before you begin asking “When can I expect a technician” and “When will my issue be resolved,” a few key questions will …
Avoid the Great Divide Between Service Level Expectations and Reality
"As the landscape changes, so do business needs. It’s a technology partner’s obligation to maintain an open dialogue, to …
Is it Time to Revamp Your Managed Print Game Plan?
"Specific print management solutions provide various levels of control and can help business owners of all-sized organiz …
A Real Gem: Minimize Copier Obsolescence with Canon's Unified Firmware Platform
"The Unified Firmware Platform allows for version upgrades, including added functionality, to existing models in a same …
14 Questions to Get Your Print Spend Under Control
Most businesses don't know what they don't know when it comes to printing and copying." Getting the right mix of office …
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Advanced Service Training Certifications: Are They Relevant or Just Chatter?
"The study found that seventy-four percent (74%) of employees felt they were asked to do things on the job for which the …
